Online outsourcing (OO) has become a promising alternative to traditional employment in today’s digital era. It has transformed where, when, and how work is performed. For employers, OO provides broader access to specialized skills, more flexible and faster hiring processes, and 24‐hour productivity. For workers, this form of outsourcing has created new opportunities to access and compete in global job markets, from anywhere at any time, as long as they have computer and Internet access. This study focuses on OO’s potential as a new and innovative channel for socioeconomic development for developing country governments and development practitioners, particularly in terms of youth employment, services exports, and participation in the digital economy.
2015 World Bank Study: The global opportunity in online outsourcing
November 7, 2015